FBU ADM Policy

In compliance with IATA resolution 850M :

• ADM will be raised on French bee traffic documents (157), issued by, or at the request of the agent, regardless of which airlines are included in the itinerary of the BF traffic document.
• French bee mandates 100% e-ticketing issuance. Where a paper ticket is issued, French blue may impose a charge that will be collected by ADM.
• To cover the cost of the audit process, French blue will levy for each ADM an administration fee of EUR5 (or equivalent amount in local currency), identifiable by the RF code. This charge will be reversed only upon full acceptance of the dispute for wrong ADM issuance by French blue. French bee  reserves the right to revise administration fee with or without prior notification.
• An ADM may also be used as a means to collect penalty charge for each seat falling below the agreed materialization rate for group sales.
• French bee will endeavor to provide as much information as possible on an ADM to ensure it is specific enough about the reason a charge has been raised.
• ADMs will be issued for each specific transaction; however, more than one transaction can be included in one ADM if the reason for the charge is the same for the same agent.
• For GDS misuse, ADMs will be raised if the total misuse amount of the billable misuses, listed herein (Duplicate Cost, Churning Cost, Fake name Cost, Invalid Flight Number Cost, Inactive Bookings costs, Invalid Class of Booking Cost, Other Misuse Costs.), equals or exceeds EUR Fifteen (€15) in any single audit month. The amount is subject to revision.
• If  French bee raises an ADM for non-compliance with fare rules, the general principle applied is to raise the fare to the next applicable fare.
• French bee will only issue more than one ADM in relation to the same original ticket, if different, unrelated charges apply. This does not apply when an ADM is cancelled and raised again for the same reason but for a different value.
• French bee will raise ADM via BSPLINK/ARC as per applicable BSP/ARC guidelines.
• French bee complies with respective local BSP/ARC procedures in providing agents with a minimum period of notice in order to review ADM raised and dispute it.
• To adjust refunds, an ADM will only be issued within nine months of the BSP remittance date on which the document was settled. For any charge due beyond this period, French blue will agree with the agent bilaterally the best settlement method.
• ADMs/ACMs may be processed through the BSP/ARC, for a maximum period of 30 days following default action taken against an Agent in accordance with IATA Resolution 818g, attachment “A”, Section 1.0
• For any ADM issued through BSP/ARC link, the date of issue is considered as the date of receipt by the agent. A daily monitoring of ADMs through BSP/ARC link is highly recommended to the agents.
• For non BSP/ARC cases, the ADMs shall be circulated by respective French blue local office.

ADM Dispute

• French bee shall endeavor to handle rejected or disputed ADMs in a timely manner in compliance with applicable IATA resolutions and regulations. Where an agent has disputed an ADM within the latency dispute period provided the dispute was sent to the address notified on the ADM in question, French blue will endeavor to handle rejected or disputed ADMs in a timely manner in compliance with applicable IATA resolutions and regulations. The travel agent can dispute the ADM as per the “Latency period” applicable in respective BSP/ARC country/market practice.
• French bee shall examine the reasons for the dispute and approve where it is proved that the charge was wrong/not due and/or evidence to the contrary is provided.
• For any un-resolved disputes, French blue reserves the right to deduct the disputed amount from applicable Productivity Link Bonus (PLB).

 
Booking/Ticketing Agents’ and French blue’s Responsibilities
 
This section is to clearly define the role and expectations from Booking/Ticketing Agents as well as Airlines.
 
Booking/Ticketing Agents’ Responsibility:

• Proper issuance of tickets, in compliance with Tariffs, Rules, General conditions of carriage and instructions provided by the Carrier. Travel Agent’s obligations are described in IATA Resolution 824.
• Inform passengers, where required, that the Airline reserves the right to make inspections concerning the use of Traffic Documents and to demand, if needed, the payment of the difference between the fare paid and the applicable one. In case of refusal, the Airline reserves the right to deny board the passenger.
• Advise passengers that the Airline will honour every flight coupon only when correctly used, following the right sequence and from the point of origin as per fare calculation shown on the ticket. Any irregular use of ticket or flight coupons sequence will invalidate the entire Traffic Document.
• Re-issue ticket if changes pertaining to flight/date/booking class are made after ticket issuance and whenever the payment of a charge or a difference is needed. Ticket to be reissued irrespective of Additional Collection (ADC) or no ADC.
• Inform passengers that the Airline reserves the right to collect any difference in taxes implemented by the respective Government Authorities.
• Check passenger’s eligibility for typological fares (e.g. youth)) or Tour Operator (TO) fares, before issuing a ticket and to inform the passenger that the proof of eligibility may be requested by the Airline at any time. The Airline reserves the right to settle with the customer or alternatively an ADM shall be raised on the Travel Agent (e.g. in case of passengers holding tickets with special TO fares without being eligible to travel with such fares).
• To train their staff in ADM procedures; their purpose and the dispute period that exists.
• To ensure that when an ADM is disputed, the response is specific in detail and the relevant supporting information is sent to French blue to the address indicated on the ADM.
• Not to dispute an ADM where the reason is valid and evidence to the contrary is not available.
• To raise all disputes as per BSP/ARC guidelines applicable.
   

French bee’s Responsibility:

• Try to minimise irregularities in issuing/managing tickets through audits.
• Provide as much information and detail about the reason a charge is being made in order to ensure its accuracy.

To avoid recurrence of irregularities, agree with the Agent concerned the most suitable corrective action if the volume and types of anomalies are deemed to be above average. French blue will attempt to address these issues bilaterally with the agent concerned.