13/04/2021 15:15

Last update: April 13th, 2021

- From March 3rd, new conditions for travel apply for travelers to/from Reunion island and French Polynesia. Find out more in our section Entry requirements.
- From February 16th, all departures and arrivals of our flights in Paris Orly will take place at ORLY 3.

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COMMERCIAL GESTURES

We have adjusted our commercial measures to offer you the highest flexibility. 
If you have booked your tickets through a travel agency or tour operator, please contact them directly.

➡️ You don't want/can't travel anymore

All our tickets are 100% exchangeable and refundable.

butterfly You can postpone your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference.
We invite you to process directly through the Manage my Booking section.
Basic tickets bought before September 29th, 2020 can't be modified online. If you are in this case please contact us.

The travel date change request must be made before the initial departure date.  

butterfly You can request a refund for all tickets, valid for travels between March 4th and December 31st, 2021.
If you purchased a non-refundable ticket, you will receive a voucher valid for 1 year. This voucher can be refunded at any time during its one year-validity.
📄 We invite you to formulate your request by filling in the following form : https://forms.gle/8enFvtNeSdu6haV47
📄 If you are eligible for a refund, use this form: https://forms.gle/Ae1g4oiXCveck5DEA

The refund request must be made at latest 7 days before departure of the first flight. 
 

➡️ Your flight has been cancelled

butterfly You want to postpone your trip
You can postpone your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference.

butterfly  You want to request a travel voucher
If you don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations.
If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund.
📄 We invite you to formulate your request by filling in the following form : https://forms.gle/8enFvtNeSdu6haV47

butterfly  You want to request a refund
📄 You can submit a refund request by completing in the following form : https://forms.gle/Ae1g4oiXCveck5DEA

 

➡️ You haven't booked yet, plan your next trip with confidence

butterfly You'll be able to modify your BASIC, SMART and PREMIUM tickets without application of change fee.
The change request must be made before the initial departure date.

butterfly You'll be able to request a refund
Valid for all tickets, for travels between March 4th and December 31st, 2021. If you purchased a non-refundable ticket, you will receive a voucher valid for 1 year. This voucher can be refunded at any time during its validity of one year.
The refund request must be made at latest 7 days before departure of the first flight.

These measures are subject to change at any time depending on current events and the measures imposed by the authorities on air travel.
You got a voucher and would like to use it? Click to here to how to use a travel voucher online.



FLIGHT SCHEDULES


Tahiti


Due to the reinstatement of the compelling reasons for travel to/from Polynesia, we have to adapt our flight schedule for the next weeks.
The customers concerned by flight modifications/cancellations have been advised by SMS and email.
 

Paris Orly > Papeete
Departure date Flight number Departure time Arrival time
14 APR 2021 BF712 Flight cancelled  
18 APR 2021 BF710 Flight cancelled  
21 APR 2021 BF712 10h50 23h00
25 APR 2021 BF710 Flight cancelled  
28 APR 2021 BF710 Flight cancelled  
02 MAY 2021 BF710 Flight cancelled  
05 MAY 2021 BF712 10h50 23h00
09 MAY 2021 BF710 Flight cancelled  
12 MAY 2021 BF712 10h50 23h00

 

Papeete > Paris  Orly
Departure date Flight number Departure time Arrival time
15 APR 2021 BF713 Flight cancelled  
19 APR 2021 BF711 Flight cancelled  
22 APR 2021 BF713 23h30 09h50+2
26 APR 2021 BF711 Flight cancelled  
29 APR 2021 BF711 Flight cancelled  
03 MAY 2021 BF711 Flight cancelled  
06 MAY 2021 BF713 23h30 09h50+2
10 MAY 2021 BF711 Flight cancelled  
13 MAY 2021 BF713 23h30 09h50+2


Reunion island

Due to the reinstatement of the compelling reasons for travel to/from Reunion island, possible changes regarding the flight program will be announced on this page and our customers will be notified by SMS and email. We invite you to check your contact information through the Manage my booking area.
 

San Francisco


Please note that, due to the uncertainty linked to the reopening of the American borders, all flights departing from/to San Francisco are canceled until May 13th, 2021.
All customers affected by cancellations have been contacted by email and/or SMS to be proposed a solution to postpone their flight and or request a travel voucher.
 

New York

Please note that, due to the uncertainty linked to the reopening of the American borders, all flights departing from/to New York are canceled until June 10th, 2021.
All customers affected by cancellations have been contacted by email and/or SMS to be proposed a solution to postpone their flight and or request a travel voucher.
 



CONTACT

Our call center continues to experience a high number of calls. Therefore waiting times may be longer than usual.
Please rest assured that all our teams are mobilized to deal with this situation and make every effort to answer as soon as possible.
Please call us only if you have issues in modifying your booking online. For any other request related to your trip, we kindly ask you to use our online forms.

Thank you for your patience and understanding.