Information for travelers
Commercial gestures, flight schedules & travel conditions
Commercial gestures
We have adjusted our commercial measures to offer you the highest flexibility.
All our tickets are 100% changeable.
If you have booked your tickets through a travel agency or tour operator, please contact them directly.
▶️ You don't want or you can't travel anymore
These measures are subject to change at any time depending on the evolution of the situation.
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Tickets purchased until March 7, 2022
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For travels until June 30, 2022 :
POSTPONE MY TRIP
Postpone your departure date without any change fee. If the original fare is no longer available, you will need to pay a fare difference.
➡️ Change my travel dates
The travel date change request must be made before the initial departure date. CANCEL MY TRIP
You will receive a voucher valid for 1 year. This voucher can be refunded at any time during its one year-validity. The voucher can be used on frenchbee.com or through our call center.
📄 Request a travel voucher
The voucher request must be made at latest 7 days before departure of the first flight.For travels from July 1, 2022 :
POSTPONE MY TRIP
Postpone your departure date without any change fee. If the original fare is no longer available, you will need to pay a fare difference.
➡️ Change my travel dates
The travel date change request must be made before the initial departure date. CANCEL MY TRIP
You will receive a non-refundable voucher valid for 1 year. The voucher can be used on frenchbee.com or through our call center.
📄 Request a travel voucher
The voucher request must be made at latest 7 days before departure of the first flight. -
Tickets purchased from March 8, 2022
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POSTPONE MY TRIP
Postpone your departure date without any change fee. If the original fare is no longer available, you will need to pay a fare difference.
➡️ Change my travel dates
The travel date change request must be made before the initial departure date. CANCEL MY TRIP
You will receive a non-refundable voucher valid for 1 year. The voucher can be used on frenchbee.com or through our call center.
📄 Request a travel voucher
The voucher request must be made at latest 7 days before departure of the first flight.
▶️ Your flight has been cancelled
If we have cancelled your flight, you have several options.
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Postpone your trip
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BASIC, BASIC+, SMART and PREMIUM tickets can be modified without any change fee. If the original fare is no longer available, you will need to pay any fare difference.
➡️ Change my travel dates -
Request a travel voucher
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If you don't know when you will be able to travel you may request a refundable voucher valid for 1 year on all French bee destinations. This voucher can be refunded at any time during its one year-validity.
📄 Request a travel voucher -
Request a refund
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The current processing time for refunds is 30 days.
📄 Request a refund
▶️ Your want to request a refund for your voucher
Your voucher is eligible for a refund if any of the following apply:
- It has been issued between March 2020 and March 5, 2021 and has expired.
- Is is refundable at any time : "VOUCHER COVID19-REFUND ANYTIME" must be noted on your voucher.
Vouchers issued after March 2022 are not refundable.
If you have obtained a voucher from your travel agency, please contact them directly.
Flight schedules
In case of any modifications to you flight, we will notify you via SMS and/or Email. We invite you to check your contact information through Manage my booking.
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Flights to/from New York
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All flights operate as scheduled.
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Flights to/from San Francisco
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All flights operate as scheduled.
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Flights to/from Los Angeles
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All flights operate as scheduled.
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Flights to/from Tahiti
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All flights operate as scheduled.
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Flights to/from Reunion island
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All flights operate as scheduled.
Contact
Please call us only if you have issues in modifying your booking online. For any other request related to your trip, we kindly ask you to use our online forms.
Thank you for your understanding!
