Information for travelers

Commercial gestures, flight schedules & travel conditions

Summary

Commercial gestures

 butterfly We have adjusted our commercial measures to offer you the highest flexibility.
 butterfly All our tickets are 100% changeable.

If you have booked your tickets through a travel agency or tour operator, please contact them directly.


▶️ You don't want or you can't travel anymore

These measures are subject to change at any time depending on the evolution of the situation.
 


▶️ Your flight has been cancelled

If we have cancelled your flight, you have several options.
 


▶️ Your want to request a refund for your voucher

Your voucher is eligible for a refund if any of the following apply:
- It has been issued between March 2020 and March 5, 2021 and has expired.
- Is is refundable at any time : "VOUCHER COVID19-REFUND ANYTIME" must be noted on your voucher.

Vouchers issued after March 2022 are not refundable.
If you have obtained a voucher from your travel agency, please contact them directly.

📄 Request a voucher's refund
 


Flight schedules

In case of any modifications to you flight, we will notify you via SMS and/or Email. We invite you to check your contact information through Manage my booking.
 


Contact

Please call us only if you have issues in modifying your booking online. For any other request related to your trip, we kindly ask you to use our online forms.

Thank you for your understanding!